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Order & Delivery
Payment
3
How can I pay for my order?
I have paid for my order but I haven’t received an order confirmation. What to do?
Did you receive my payment?
Ordering
4
Have you received my order?
How can I place an order?
How can I change my order?
The status of my order is 'complete' but I have not received my order yet.
Delivery
7
When will my web shop order be delivered?
How can I track my order?
How can I change my delivery address?
Where do you deliver to?
What are the delivery costs for my web shop order?
See all 7 articles
Measurements & Values
Fluctuating/ inconsistent measurements
11
Why do my measurement results fluctuate / change?
How to get the best results from my TANITA?
How accurate and reliable are TANITA body composition monitors/ scales?
Why do I get different readings when I change the gender or height?
Why does a segmental body composition monitor give more accurate results than a platform monitor (no handgrips)?
See all 11 articles
Body fat
5
How does TANITA measure body composition?
Why does my body fat percent fluctuate?
Why is measuring body fat important?
How much Body Fat is healthy?
Is it possible to have too little body fat?
Muscle Mass
3
What is Muscle Mass?
Why is Muscle Mass important?
What is Leg Muscle Score?
Body Water
3
What is Total Body Water (TBW)?
Why is it important to measure Intracellular and Extracellular water?
What is Intracellular Water (ICW) and Extracellular Water (ECW)?
Visceral Fat
3
What is Visceral Fat?
How is visceral fat measured by TANITA?
How much visceral fat is healthy?
Metabolic Age
2
What is Metabolic Age?
What is the maximum metabolic age the scale can display?
Phase Angle
1
What is Phase Angle?
Basal Metabolic Rate (BMR)
1
What is Basal Metabolic Rate (BMR)?
Technology
2
What is the 4C method?
What is the difference between Single and Dual frequency?
Body Composition Tracking Chart
1
Non Segmental & Segmental Body Composition Tracking Chart
Body Balance
1
What does body balance mean in segmental measurements?
Bone mass
1
What does the Bone Mass measurement mean?
Muscle Quality
1
What does the Muscle Quality Score mean?
Sarcopenia Index
1
What is Sarcopenia Index ?
Measurements of children, aged 5 to 18
1
Why can't I get segmental BIA or ECW/ICW results for children?
Pregnancy
1
Can I take a BIA body measurement while pregnant?
Harmony Score
1
What does the Harmony Score mean on the TANITA PRO report?
App & Software
MyTANITA Healthcare App
22
How can I (re)connect my scale with the My TANITA App?
Which scales can connect with the MyTANITA app?
Can I export my data from the app?
Where can I download the My TANITA app?
How do I synchronize data with Apple Health?
See all 22 articles
TANITA PRO Software (Mobee360)
15
How can I import old GMON database from old laptop to TANITA PRO in new laptop?
How can I send email reports using a Gmail account in TANITA PRO from mobee360?
How can I send email reports to my customers in TANITA PRO from mobee360?
How to import GMON database into TANITA PRO software on same laptop?
How do I connect my MC-580(M) with my computer? (Settings)
See all 15 articles
GMON Pro software
13
What type of cable do I need to connect with GMON TANITA Pro software?
How can I register my GMON software license?
How can I export all data from GMON TANITA Pro software?
Which Windows driver do I need for GMON TANITA Pro software?
How to delete a measurement from GMON TANITA Pro software?
See all 13 articles
TANITA PRO App
4
Where can I download the TANITA PRO app?
iPad: How can I (re)connect MC-580(M) to TANITA PRO app?
What settings to change in MC-580(M) to connect with the PRO app?
Android: How can I (re)connect MC-580(M) to TANITA PRO app?
TANITA Consumer Software
2
How can I reactivate my software?
What type of SD-card do I need for my device?
Healthy Edge Lite software (BC-1000 & BC-1500)
3
How to install Healthy Edge Lite Software?
How does Healthy Edge Lite software work?
Where can I download Healthy Edge Lite software?
Installation & Support
Accessories
7
What type of batteries do I need?
Can I connect my scale to a printer?
Which printer do I need for my MC-780?
Which cable do I need to connect my MC-580(M) to my computer?
Which cable do I need to connect my MC-780MA, DC-430MA, DC-13, DC-240MA to my computer?
See all 7 articles
Settings
23
How do I set up my scale?
I only want to measure my weight. How can I do this?
How do I activate my Bluetooth Kit?
What is the location code for my country?
When to use Athlete Mode?
See all 23 articles
Problem Solving
12
My consumer product doesn't work. What to do?
My consumer scale shows an error message. What to do?
My measurements seem incorrect. What to do?
Why can't repairs be made on the consumer scales?
There is an error on my DC-360
See all 12 articles
Products
11
Where can I find a manual for my device?
How can I delete a user profile from my BC-401?
Where are your products produced?
How do I clean my scale?
What are the connectivity options for MC-580(M)?
See all 11 articles
Instruction Manuals Scales Out Of Support
39
Instruction Manual UM Serie Scale
Instruction Manual BC-582.
Instruction Manual SC-330
Instruction Manual Miniscale 1481
Instruction Manual TBF-531
See all 39 articles
Return & Refund
Returns
3
How can I return my product?
What is the return period on my product?
How can I exchange my product for a different product?
Refund
2
When do I get a refund for my return?
My product is broken. Can I get a refund?
Warranty & Repair & Calibration
Warranty
6
How long is the warranty period on my product?
How can I receive a warranty replacement?
What is covered under warranty?
Why should a TANITA (BIA technology) scale not be placed in a humid environment?
How often does my professional TANITA device need to be calibrated?
See all 6 articles
Repair
3
Where can I send my device to for repair?
Which devices can be repaired?
How do I remove the column from the MC-780MA P
Spare parts
2
How can I order spare parts for my product?
How can I order a spare part for my Miniscale?