When you have paired a device before and measurements are stored in the app, but you are unable to pair now:

- Check for updates in the Appstore or Playstore, and install available updates.

- Enable Bluetooth on your phone, then leave the Bluetooth settings alone and continue in the app.

- Open the My Tanita Healthcare app.

- Go to the 'my devices' tab in the menu.

- Delete (all) the paired device(s) by clicking on the trash can icon. Your measurement data will be stored.

- Go to the 'my measurements' tab in the menu.

- Select the right type of device in the top, if it doesn't show the right one.

- Press on 'start measurement'.

- Press 'start pairing'.

- Press and hold the 'set/pairing' / ‘O’ button on the device (do not turn it on first).

- When the connection is made, follow the instructions on the app.

Make sure that shoes and socks are off, feet are dry and that the device is on a hard and flat surface (no carpet).

See attachment for step by step guide with screen shots of the app


If your device is unable to make a connection with your phone after following these steps, try replacing the batteries with new ones. Sometimes the signal gets too weak when the batteries run low and replacing the batteries can resolve this issue


 

When it's the first time you want to pair your device with your (new) phone:

- Download and install the My Tanita Healthcare app on your smartphone or tablet.

- Enable Bluetooth on your phone, then leave the Bluetooth settings alone and continue in the app.

- Open the My Tanita Healthcare app and press 'pair my device'.

- Select the type of device with which you want to pair.

- When you have selected the right device, press 'start pairing'.

- Press and hold the 'set/pairing' / ‘O’ button on the device (do not turn it on first).

- When the connection is made, follow the instructions on the app.

Make sure that shoes and socks are off, feet are dry and that the device is on a hard and flat surface (no carpet).

See attachment for step by step guide with screen shots of the app