Problem Solving
Most common causes for issues with consumer scales are: 1. The device is not placed on a completely flat and solid surface. Try to place your devic...
Mon, 15 May, 2023 at 4:32 PM
Most common causes for errors are: 1. The device is not placed on a completely flat and solid surface. Try to place your device on a different (comple...
Mon, 15 May, 2023 at 4:31 PM
It is normal to see fluctuations in measurements up to 2% to 3%. The human body is a living organism and is constantly in motion. Even when one hasn't m...
Fri, 15 Apr, 2022 at 9:56 AM
Our consumer scales are manufactured and shipped in one piece from our Global Headoffice in Japan. No additional spare parts are produced for our consumer s...
Fri, 5 May, 2023 at 9:58 AM
The communication cable between the display and the measurement platform of the DC-360 has a swivel on the side of the measurement platform, that sometimes ...
Mon, 15 May, 2023 at 4:31 PM
The DC-13, DC-360 and DC-430MA have an integrated thermal printer that prints the measurement results on the receipt. This thermal printer prints with t...
Mon, 15 May, 2023 at 4:48 PM
Error 40 in our professional devices means that the impedance measurement is disrupted and cannot be completed. When this happens, check the following: ...
Mon, 15 May, 2023 at 5:08 PM
The error 'uuuuu' is accompanied by a beeping sound and means that the device is overloaded and cannot find its zero point. Before the weight me...
Mon, 15 May, 2023 at 5:15 PM
You can reset the scale by removing the batteries from the scale or replacing the scale batteries with new batteries. Make sure that you do not use recharge...
Tue, 23 May, 2023 at 9:40 AM
The MC-780MA can communicate with the computer via USB A <> USB B cable, and when TANITA PRO software is installed on the computer. If the proper ...
Tue, 23 May, 2023 at 11:40 AM